ECCO Limited Warranty Information
Ecco® offers a One-Year Limited Warranty on all Ecco® footwear. Ecco® reserves the right to inspect any shoe for determination of a no cost repair or replacement. If you should experience any defects in materials or workmanship, simply return the product to the retailer where purchased to receive a postage-paid mailing kit to return your shoes to Ecco® for inspection. After inspection you may be contacted with payment options if your footwear is not covered under the Limited Warranty.
Ecco’s® One-Year Limited Warranty covers the following:
- All hardware—eyelets, hooks, buckles and ornaments
- Quality of leather—inconsistencies resulting in premature wear patterns
- Gore-tex® guaranteed to be waterproof for one year from date of purchase (see Gore-tex® guarantee)
- Attachment of soles to upper and of components of soles to one another
- Durability of outsole—will not deteriorate, crack, or split under normal wearing conditions
The following are NOT covered under Ecco’s® One-Year Limited Warranty:
- Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
- Stitching or hardware failure due to being caught, hooked, snagged, or other abnormal wearing accidents
- Leather not properly treated to keep from drying out
- Gore-tex® failure due to complete submersion in water or allowing the water to seep over the top of the footwear
- Separation of soles or sole components due to being caught, hooked, snagged or cut
- Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
- Poor fit
- Fill-out the Customer Information found on the online order form
- Check the Inspection box under "Service Options"
- Submit order and advance to print UPS label printing
- Place your shoes in the postage-paid mailing bag and seal
- Drop your order at any UPS box or pick-up location, or in your outgoing USPS mail. This label is honored at both UPS and USPS, whichever is most convenient.