ECCO Limited Warranty Information

Ecco® offers a One-Year Limited Warranty on all Ecco® footwear. Ecco® reserves the right to inspect any shoe for determination of a no cost repair or replacement. If you should experience any defects in materials or workmanship, simply return the product to the retailer where purchased to receive a postage-paid mailing kit to return your shoes to Ecco® for inspection. After inspection you may be contacted with payment options if your footwear is not covered under the Limited Warranty.

Ecco’s® One-Year Limited Warranty covers the following:

• Stitching
• All hardware—eyelets, hooks, buckles and ornaments
• Quality of leather—inconsistencies resulting in premature wear patterns
• Gore-tex® guaranteed to be waterproof for one year from date of purchase (see Gore-tex® guarantee)
• Attachment of soles to upper and of components of soles to one another
• Durability of outsole—will not deteriorate, crack, or split under normal wearing conditions

The following are NOT covered under Ecco’s® One-Year Limited Warranty:

• Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
• Stitching or hardware failure due to being caught, hooked, snagged, or other abnormal wearing accidents
• Leather not properly treated to keep from drying out
• Gore-tex® failure due to complete submersion in water or allowing the water to seep over the top of the footwear
• Separation of soles or sole components due to being caught, hooked, snagged or cut
• Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
• Poor fit

Inspection Process

1. Fill-out the Customer Information found on the online order form
2. Check the Inspection box under "Service Options"
3. Submit order and advance to print UPS label printing
4. Place your shoes in the postage-paid mailing bag and seal
5. Drop your order at any UPS box or pick-up location, or in your outgoing USPS mail. This label is honored at both UPS and USPS, whichever is most convenient.